All orders are subject to approval by our main office. Processed orders may not be canceled by the buyer. We will, however, do our best to accommodate additions if they are received before the order is packed for shipment. Delivery agreements are contingent upon unavoidable casualties, accidental delays in transportation facilities, and other delays that are unavoidable or beyond our control.
TERMS
Our products are shipped to F.O.B Miami, FL (for international, Ex-Works Miami, FL), and become your property upon delivery to the transporting carrier. We accept payments with all Major Credit Cards.
NET TERMS
In order to obtain net terms, you must fill out our credit application, and 2 weeks upon receiving it, we will determine the amount of credit assigned. We reserve the right to hold orders and/or to suspend credit terms for past due accounts. Currently, our interest charge on past due balances is at 30 days from the day of invoice, 1.5% per month (18% per year). This rate is subject to change without notice. Any and all costs incurred to collect an outstanding balance are the responsibility of the customer.
PREPAID ORDERS
Please note that for all orders requiring prepayment, a cashier’s or certified check is required unless your company check has been previously approved by our Credit Department. A wire transfer can be arranged to meet your needs for rush shipments; for information, please contact our Credit Department. Payments may also be charged to VISA or MASTERCARD.
CREDIT CARD PAYMENTS
We accept different payment methods for the best convenience of the Customer. Please be advised that a 3.5% processing fee will be applied for payments with credit cards and PayPal.
PRICING TERMS
The prices in the catalog or price list supersede those published in any previous catalog or price list. We attempt to maintain published prices; however, due to market conditions or price increases on raw materials, our prices may change without notice.
MINIMUM ORDER REQUIREMENTS
Our minimum order requirement is $350.00, excluding freight cost, and shipped to one location.
AT-ONCE ORDERS
Normally we ship within 72 hours. If products are not available, we will ship what is available. We do not process back orders.
EXPORTS
Shipments and terms will be arranged by our Export Department. All prices quoted are payable in U.S. Dollars, with exchange risks to be borne by the owner.
CLAIMS AND RETURNS
All claims for damaged merchandise or shortage of products must be reported within 7 business days of receiving shipment. Goods that have been damaged during transit are the responsibility of the carrier, but we will assist you in filing a claim. Retain the original packing materials for inspection by the carrier’s claim agent. Our products are not returnable except for reasons of shipping errors, stock defects, or workmanship. You must receive prior authorization for returns. Any authorized return for reasons other than a defect or our own error will be credited, less transportation charges and a 25% re-handling charge will be added. A 50% re-handling charge will apply to any unauthorized return.
Grandeur Scents reserves the exclusive right as owner and manufacturer of this brand to be the sole entity permitted to sell any of its products via any digital marketplace, social media platform, or any other means of online sales.
All of our distributors, customers, and associates should know that these rights will not be transferable to any other company in order to guarantee the correct management of Grandeur Scents’s image, brand, and products, as well as the quality of shipping and handling, deliveries, and any direct relationship with our end consumers online.
