Return Policy

Our refund policy is 30 days.
‍Unfortunately, we cannot offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition it was received. None of the protective seals or wrappers must be broken or open and the original box must be in perfect condition.To complete your return, we need a receipt or proof of purchase. Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method, within a certain number of days.

‍Changes (if applicable)
‍We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at info@grandeurscents.com We want you to be satisfied with your purchase, you can return the item for a refund within 30 days of the receipt of your purchase. Please note that items received outside of the specified return period will not be accepted. You can start your return here.

A.-Damaged Items:
Any item returned in damaged condition will be subject to inspection. If the product was damaged before arrival, you will receive a new product instead. If the customer considers it to be worn or damaged, we will not replace the product or refund your order.

‍B.-Return Labels
‍We provide these labels to you via email or browser download if your product is eligible. You can start your return here. We deduct the cost of return shipping for your refund unless the product has been damaged before reaching you. Once you have created a return label, you must mail that package within 30 days.

‍C.-Retail Purchases:
We do not accept returns of any items purchased from a large box retail store. Contact the customer service of the retailer where you purchased your item.

‍Start Your Return Here
Please fill out the following returns form carefully. Take some photos of the damaged product and attach it to the formUpon receiving your return request, we will inform you via email about whether or not your request is appropriate. If applicable, you must follow these steps:

‍Refund Eligibility
‍Please include the original packing slip in the box when you return it. Your return will be inspected within 1-3 business days of receipt.If you are in acceptable condition, a credit will automatically be issued to your original form of payment within 3-5 business days. You will receive an email from jessicasimpson.com once the refund has been issued. From then on, it can take 5-10 business days for your bank to process the refund.The cost of the return label will be deducted from the amount of your eligible refund. To receive your refund, your order must be returned within 14 days of receipt.

‍Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially released.Then contact your bank. It typically takes 5-10 days for a refund to be refunded by your bank.If you have done all of this and have not yet received your refund,

‍Returns Form
‍Fill out the following returns form carefully to be able to provide better service.